Bangor Public Library Staff Development Day

This project will provide a staff development day at the Bangor, ME Public Library to focus on improving service to patrons dealing with poverty, housing insecurity, and mental illnesses such as addiction. Working with these populations requires a set of interpersonal communication techniques that may differ in some ways from the techniques used by staff when dealing with other populations. Interpersonal communication strategies that staff can quickly use to avoid escalating or begin de-escalating situations will be developed.